Report the fault
Provide the terminal details and a clear description of the problem.
Repair and replacement
A clear process when a terminal fails.
Learn how replacement, return deadlines, assessment and repair costs work for a defective payment terminal.
Replacement and return
When a replacement is supplied, return the defective or old terminal within two weeks.
Repair costs
Actual repair and parts costs are charged separately when they are not covered by an applicable arrangement.
What you need to know
Learn how replacement, return deadlines, assessment and repair costs work for a defective payment terminal.
- Report the fault
- Provide the terminal details and a clear description of the problem.
- Replacement and return
- When a replacement is supplied, return the defective or old terminal within two weeks.
- Repair costs
- Actual repair and parts costs are charged separately when they are not covered by an applicable arrangement.
Next step
Use the linked form or contact Pin Vandaag with the company, terminal and agreement details relevant to your request.
- Clear references
- Include the customer, merchant or terminal reference where available.
- Written confirmation
- A request or change is final after it has been reviewed and confirmed.
- Need help?
- Contact us when you are unsure which route or document applies.